Big Energy Group Wins Best Customer Service Award

Big Energy Group is celebrating a major achievement after winning the ‘Best Customer Service (Large Customers)’ award at the Energy Live Consultancy Awards (TELCAs) 2025. Held beneath Shakespeare’s Globe on 26 November 2025, the event honoured the very best in UK energy brokering.

TELCAs are among the most respected in the industry, with 2025’s winners determined by a panel of judges comprising of industry leaders from organisations including but not limited to Costa Coffee, Diageo and Sainsburys.  

The award, sponsored by tem, recognises outstanding customer service achievements, innovations and best practices. Big Energy Group stood out against the other finalists for delivering on its ‘powerful possibilities’ brand proposition with innovative solutions and standout service.  

Callum Swain, Commercial Director at Big Energy Group commented:

“We are grateful for the trust clients place in Big Energy Group and remain dedicated to delivering clear, actionable energy advice that supports their long-term success. Our recognition at this year’s TELCAs highlights the strength of Big Energy Group’s services, and solidifies our standing as one of the UK’s leading brokerages”.

Chey Garland CBE, CEO at Big Energy Group remarked:

“Our recognition for Best Customer Service (Large Customers) is proof that our dedication to clients is more than a promise, it’s embedded in everything we do. As another fantastic year of delivering for our clients comes to a close, accolades like this showcase the strength of our client relationships and reflect the value we bring to their businesses.”

About Big Energy Group

Big Energy Group is a privately held, British-owned energy brokerage with an established track record of helping clients successfully navigate the energy market. The company has offices in Harrogate and the Tees Valley and serves more than 500 businesses across the UK. For more information, please visit bigenergygroup.co.uk.

About TELCA

Energy Live News is a leading online news site, delivering the latest industry news, insights and stories from within the energy market. Since 2017, the company has hosted The Energy Live Consultancy Awards (TELCA) to recognise and celebrate best practice from within the energy industry.

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